When an automated action (send message or tasks) fails to run there are three things to check.**PS if its a message please ask your recipient to check their junk mail
Check the logs to see whether emails are going out
Check the tenants or applicants email: is it there or has been incorrectly entered.
Tenancies>Open/View a Tenant>Tenants>Check The Email
Viewings>Open/View a Viewing>Applicants
Check the automated action is active. Go to Settings>Automated Events>Group/Category>Automated Event>Action
Ensure there is a tick in “Action is active and will run”
Check that a recipient has been chosen: go to Settings>Automated Events>Group/Category>Automated Event>Action
Please contact support if you find any automations that are not running.
Our support staff are ready to help with any technical issues.
To get in touch please use our online chat below